Our North American base. Toronto anchors engagements across Canada and the United States, where many OpenText and Micro Focus estates were first licensed and where a notice often lands first.
London covers the United Kingdom and Ireland and coordinates with European clients on contracts that span jurisdictions and currencies. It keeps the response on local business hours when the clock matters.
Frankfurt serves continental Europe, including the German speaking markets where data handling expectations during an audit are exacting. It gives clients a defense presence inside the region.
An OpenText audit moves on a short clock. The licensee receives seven days notice before the audit and a right for the vendor to copy relevant records. When that letter arrives, the speed of the first response shapes the entire finding. Having defense in your region and time zone means first contact can be taken over the same business day, rather than waiting for an overseas team to wake up. The work that follows, building the effective license position and rebutting the finding line by line, then proceeds without the friction of a twelve hour gap.
Wherever the engagement runs, the discipline is the same four operations described in our audit defense method: respond, reconstruct, rebut, resolve. The three offices share a single approach to the eight defense tracks and to converting a finding forward into a clean OpenPass agreement, so a client in Frankfurt receives the same defense as a client in Toronto. We remain buyer side only and not affiliated with OpenText Corporation in every market we work in.
There is one way to start an engagement from any region, and that is to open a case through the form on this site. We do not route enquiries through regional inboxes. A single controlled channel is how we keep your audit response clean from the first day, and it is the same principle we apply on behalf of every client.
Open a case from any region and the nearest team will take over first contact inside the seven day window.
Open A Case →